Refund policy
Because our products are made-to-order, we do not accept general returns or exchanges.
Each item is produced specifically for you once your order is placed.
❌ We Do NOT Accept Returns For:
• Incorrect size selection
• Buyer’s remorse
• Change of mind
• Ordering the wrong color/design
• Shipping delays outside our control
Please review sizing charts and product details carefully before purchasing.
✅ Damaged, Defective, or Incorrect Items
We will replace or refund items only if they arrive:
• Damaged
• Defective
• Misprinted
• Incorrect item received
📦 How to Report an Issue
Contact us within 7 days of delivery at:
Include:
✔ Order number
✔ Description of the issue
✔ Clear photos of the item and packaging
We will review and resolve as quickly as possible.
🔁 Replacements
If approved, we will send a replacement at no cost.
You may not be required to return the original item.
🚫 Non-Returnable Items
Because of hygiene and customization reasons, the following cannot be returned:
• Personalized products
• Custom designs
• Personal wear items
• Sale items
• Gift cards
🇪🇺 European Union Customers
If shipped to the EU, you may have a legal right to cancel within 14 days.
However, made-to-order items may be exempt under EU consumer law.
Contact us for details.
💳 Refunds
If a refund is approved:
• Issued to original payment method
• Processing time: 5–10 business days
📏 Sizing Responsibility Notice
"Because items are made-to-order, please review the sizing chart carefully. We cannot accept returns for incorrect size selection."
🖨️ What Counts as a Print Defect
• Smudged, blurred, or faded print
• Print that is cracked, peeling, or incomplete when it arrives
• Design printed in the wrong place or upside down
• Holes, stains, or tears in the garment
Small placement differences (up to about 1/2 inch) and slight color differences between your screen and the fabric are normal for print-on-demand and are not considered defects.
⏱️ Order Changes and Cancellations
Production begins shortly after your order is placed. Once your order has entered production, it cannot be canceled or changed. If you need to make a change, email us right away at Support@EshopXpress.com and we will do our best, but we cannot guarantee changes once printing has started.
📮 Shipping Address
Please double-check your shipping address before you order. We are not responsible for orders delivered to an incorrect address entered at checkout, and reshipping because of an address error is at the customer's cost.